Dear Natural Things friends,
We hope you are all keeping well and adjusting to life at home for now.
At Natural Things, our priority is the wellbeing of our people. You, our community and our team.
With the recent updates from the government of COVID-19 now at Level 4, we wanted to share how we are and plan to operate for now:
Firstly, we are strictly following the advice and guidelines set by the NZ Government and W.H.O to reduce the spread of the virus.
We have always upheld strict hygiene standards throughout our distribution and dispatch warehouse, and this has been further increased with minimal staff operating to fulfill orders and all onsite members working at least 2m apart at all times, wearing protective gear and frequently sanitising all work surfaces.
A strict social distancing protocol has been implemented for a while now, allowing orders to be collected by our delivery partners via a contactless method.
As a provider of ‘Essential Services’ to supermarkets and food specialty stores, we are able to service online orders for now. Information around online trading as an Essential Service changes all the time.
Please be assured our team’s priority is to get your order safely to you, so we ask that patience and respect is shown when communicating with our customer care team.
We will endeavour to keep this information as current as possible as we progress into Level 4 lockdown and will be updating changes to our services via social media as well as our newsletter.
Stay safe, be kind, be patient & please stay home
We’re all in this together ♥ – Your Natural Things family