FAQ

FAQ

HOW MUCH IS SHIPPING?

Shipping is  $5 for orders under $75, or $8.50 for all Rural Addresses

Delivery is FREE for all orders $75 or more.
We do not deliver to P.O Boxes.

DO YOU SHIP INTERNATIONALLY?

No, unfortunately we do not ship outside of NZ.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa credit and debit and Mastercard credit and debit.

I RECEIVED A DISCOUNT CODE HOW DO I USE IT?

Simply enter the code when you get to the checkout – the discount will then automatically be deducted from the total value of your order (exc freight if applicable).

THE ITEM I WANT TO PURCHASE IS AVAILABLE FOR PRE ORDER – WHAT DOES THIS MEAN?

This means that it must be popular and we have temporarily sold out!

Pre order means that you are one of the first to secure the product so that when the next shipment arrives the stock will be sent to you immediately. This is usually within 7-10 working days.

HOW LONG DOES DELIVERY TAKE?

We dispatch all online orders within 48 hours of payment confirmation so we suggest allowing 3-4 working days for your order to arrive.

Please note that if your address is Rural it will take an extra 2-3 days for delivery.

MY ORDER HAS NOT ARRIVED YET?

Your tracking number was emailed to you when your order was dispatched. Please track the order to monitor its movements. If you are not having any luck and it has been more than 4 days please contact us here.

MY ORDER WAS DAMAGED IN TRANSIT – WHAT DO I DO?

Please email us at admin@naturalthings.co.nz with your order number, contact details and a photo of the damaged goods.

WEBSITE TERMS AND CONDITIONS

Natural Things Limited

Website Terms and Conditions

The following terms and conditions (“Terms and Conditions”) shall apply to the supply of all products by us to you. By ordering Goods from us, you confirm that you have read and accepted the Terms and Conditions and agree to be bound by them.

1. Definitions

1.1 ‘Delivery’ shall mean the date upon which the Goods are physically delivered to the address nominated by you.

1.2 ‘Goods’ shall mean all goods provided by us to you and shall include, without limitation, any fee or charge associated with the supply of goods by us to you.

1.3 ‘Price’ shall mean the cost of the Goods as agreed between us and you subject to these Terms and Conditions.

1.4 ‘We’, ‘us’ and ‘our’ shall mean Natural Things Limited and its agents and employees.

1.5 “Website” means www.naturalthings.co.nz and every part of it;

1.6 ‘You’ shall mean you the customer and your agents and employees or any person acting on behalf of and with your authority.

 

2. Orders and Acceptance of Terms

2.1 By placing an order with us and completing payment for your order, you agree with and will be bound by these Terms and Conditions.

2.2 We have absolute discretion as to whether your order is accepted and fulfilled and we may cancel an order or any part of an order for any reason, including unavailability of Goods. Where an order is cancelled we will use reasonable endeavours to notify you of the cancellation and we will provide a refund to you. We shall not be liable to you if we are unable or decline to supply Goods for any reason.

2.3 You cannot cancel an order once it has been sent to us.

 

3. Price

3.1 Unless otherwise stated our Prices are inclusive of GST.

3.2 Our Prices are subject to change by notice to you in our sole discretion.

3.3 Where no Price is stated in writing or agreed to orally, the Goods shall be supplied at our standard rate as at the date of supply.

3.4 All Prices are in New Zealand dollars.

 

4. Payment

4.1 You must pay for the Goods and any Delivery fees using Visa or Mastercard by debit card or credit card. We may charge you credit card fees in addition to our the Price of the Goods and any Delivery costs.

 

5. Errors or Omissions

5.1 Clerical errors or omissions, whether in computation or otherwise in any order, quotation acknowledgment or invoice, shall be subject to correction.

 

6. Delivery and Inspection

6.1 We will deliver the Goods to you to the address specified in your order at your cost. We do not deliver to P.O. Boxes and we do not permit customer pick-ups. We do not ship outside New Zealand.

6.2 We will endeavour to comply with all delivery dates agreed in writing but such dates will not be binding on us. We shall not be liable for failure to deliver or delay in Delivery.

6.3 We take every precaution in packing and dispatching your order but we accept no responsibility for Goods damaged during the course of Delivery.

6.4 You shall inspect the Goods and shall within seven days of Delivery notify us of any alleged defect, damage, or failure to comply with description. You shall afford us an opportunity to inspect the Goods within a reasonable time following notice and before any use is made of the Goods. If you fail to comply with this clause, you shall be deemed to have accepted the Goods.

 

7. Returns

7.1 In the event: (a) we have supplied Goods to you; and (b) the goods are faulty or were sent in error within a period of seven (7) days of having purchased and received the Goods from us; and (c) you have shown proof of purchase of the Goods; then in respect of the Goods that are faulty or sent in error, at your request we will either: (i) provide you with a refund for the Goods; (ii) replace the Goods at our cost.

7.2 All return requests must be arranged by calling us on 0800 674 264 (Monday to Friday, 8:30am to 4:30pm).

7.3 No Goods shall be returned without our prior written approval.

 

8. Risk

8.1 The risk of any loss or damage to any Goods sold, or deterioration of the Goods, due to any cause whatsoever shall pass to you upon Delivery. If the Goods remain in our premises owing only to your failure to accept the Goods or at your request, such Goods shall be at your risk.

8.2 We accept no responsibility for Goods damaged during the course of Delivery.

 

9. Prohibition on Resale

9.1 Unless otherwise agreed, you may not purchase Goods through our Website for the purposes of resale.

 

10. Supply for the Purposes of a Business

10.1 You agree that where Goods are being supplied by us for the purposes of a business, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 will not apply and in relation to the sale of the Goods by you to your customers that you will: (a) contract out of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 wherever legally permitted to the maximum extent permitted by law; and(b) contract out of the Contract and Commercial Law Act 2017.

 

11. Exclusion of Warranties and Limitation of Liability

11.1 The Consumer Guarantees Act 1993, Contract and Commercial Law Act 2017, the Fair Trading Act 1986 and other statutes or laws may imply warranties or conditions or impose obligations upon us which cannot by law (or which can only to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on us, our liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the lesser of the minimum extent required by the relevant statute or the fees paid for the Goods.

11.2 Except as otherwise provided by clause 11.1, we shall not be liable for any loss or damage of any kind whatsoever, arising from the supply of the Goods to you, including consequential indirect or special damage or loss whether suffered or incurred by you or another person and whether in contract or tort (including negligence) or otherwise and irrespective of whether such loss or damage arises directly or indirectly from the Goods provided by us to you.

11.3 We will not be liable to you for any loss or damage arising out of or in connection with any delay or failure to perform the terms of the contract of supply where such delay or failure is caused directly or indirectly from causes beyond our control (including any failure by any of our suppliers to supply on time).

11.4 No representation, condition, warranty or premise expressed or implied by law or otherwise applies to the Goods.

11.5 In the event that we are found liable, whether in contract or in tort or otherwise, for any loss, damage or injury arising directly or indirectly from any Goods sold by us or under these Terms and Conditions, our liability is limited to (at our option): (a) the replacement of such Goods with Goods of comparable or superior quality; or (b) damages not exceeding the Price of such Goods.

 

12. Indemnity

12.1 You indemnify us and our officers, directors, agents, advisers and employees against any actions, proceedings, losses, damages, liabilities, claims, costs and expenses including fines, penalties, legal and other professional costs on a full indemnity basis that we or any of our officers, directors, agents, advisers or employees incurs or suffers as a direct or indirect result of: (a) the provision of the Goods by us to you; and (b) any breach of these Terms and Conditions by you.

 

13. Power to Revise Terms and Conditions

13.1 We may revise these Terms and Conditions at any time without notice by updating th posting of this document on the Website. We therefore strongly advise you to carefully read these Terms and Conditions whenever you make an order for Goods with us. You will be deemed to have accepted the revised Terms and Conditions if you place any further orders and your continued orders after any change in the Terms and Conditions indicates that you accept the changes.

 

14. Privacy Policy – Collection and Use of Your Personal Information

14.1 Please read our privacy policy so that you understand how we collect, use and store information about you.

14.2 You authorize us to hold and use the information supplied by you for the purposes of administering your account and marketing our products to you. You also agree that we may disclose your personal information to such third parties (including credit reporting agencies and debt collection agencies) as we in our sole discretion deem necessary, for the purpose of recovering any debts owed to us by you. You also agree that we may obtain information about your credit history from appropriate agencies. You are entitled to have access to the personal information held by us about you and to correct it from time to time.

 

15. Website

15.1 While we have made every endeavour to ensure that the information provided on the Website is free from error, we do not warrant the accuracy, adequacy or completeness of information provided and we shall not be responsible or liable for any error in or omission from any information provided on the Website.

15.2 We may use ‘cookies’ on our website and some information or services may not be available if you disable your browser so as not to accept cookies.

 

16. Miscellaneous

16.1 These Terms and Conditions shall be binding on the legal representatives, assignees, and successors of both parties.

16.2 If any provision of these Terms and Conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

16.3 Any failure by us to enforce at any time or for any period any one or more of the provisions of these Terms and Conditions shall not be a waiver of those provisions or of our right at any time subsequently to enforce these Terms and Conditions or exercise any other right or power contained in these Terms and Conditions. 16.4 You agree not to pledge the credit of us in any way.

16.5 We may at any time assign our interest in and rights under these Terms and Conditions.

16.6 The law of New Zealand shall apply to these Terms and Conditions.

 

Get 10% off your first order when you join our mailing list 

YAY! Use the code NATNEW18 for 10% off your order!