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Shipping & Returns

All orders $75 and over receive free shipping.

We ship throughout New Zealand including rurally, however, do not ship internationally.

Costs & Estimated Times:

Shipping is $5.90 for orders under $75  (2-4 business days*)

Rural delivery is $8.50 for orders under $75  (4-6 business days*)

For the protection of your order, we do not ship to PO Box addresses.

Additional Information

*The time frames indicated above for shipping are estimates only, and are at the discretion of our shipping partner, Post Haste. Estimates above do not include packing time of your order. Rural deliveries can take up to 2 additional business days.

  • We aim to process all orders as soon as possible during standard business hours. The delivery estimates above do not include time packing your order.
  • Our warehouse is open Monday-Friday, 8.30am – 4pm each day. Orders received after 2pm will be packed the following day.
  • Orders placed over weekends or public holidays will be packed the following business day. (Please note this can take up to 48 hours in some cases)
  • Should you have a question about your order, please email us info@naturalthings.co.nz

Returns

Having satisfied customers is very important to us and we want to ensure that you are happy with your purchasing experience. If you have any queries about your order and/or purchase or if you have any issues, please phone us on 0800 674 264 (Monday to Friday, 8:30am to 4:30pm) and we will be happy to discuss this with you.

If we have supplied Goods to you and you are not 100% satisfied then:

(a) Faulty: contact us within fourteen (14) days of the date of delivery in relation to any faulty Goods and we will arrange (at our cost) return of the faulty Goods and either send you replacement Goods (at our cost) or provide you with a refund;

(b) Damaged/Missing: contact us within seven (7) days of the date of delivery in relation to any damaged, missing or incorrect Goods and we will arrange (at our cost) return of any damaged or incorrect Goods and either send you replacement Goods (at our cost) or provide you with a refund; or

(c) Change of Mind (does not apply to food products): contact us within seven (7) days of the date of delivery in relation to any unwanted Goods (excluding any Goods that are or contain food) and provided that you return the Goods to us in perfect and saleable condition as inspected by our staff we will provide you with a refund (excluding any original processing or shipping costs). Return shipping is to be arranged by you at your cost and we will process your refund within seven (7) days of receipt of the returned Goods and inspection by our staff.

For more information view our Terms & Conditions